ELLY: Real-Time Swatting Detection for 911 Emergency Communications

ELLY from AikiTech, Inc., is a GenAI platform that delivers real-time swatting detection for 911 centers through two complementary layers of analysis: evaluation of call metadata across multiple independent signals, and live transcription analysis of the call itself, weighing what the caller says against what the call's characteristics reveal. Individually, each signal tells a partial story. Together, they give call-takers and dispatchers a fidelity picture no single data source can provide.

Swatting calls put officers, residents, and PSAP personnel in danger by weaponizing the emergency response system itself. These dangerous calls are increasing in volume and sophistication, endangering people on both ends of the response and consuming resources real emergencies need as well as burdening PSAPs already stretched for resources. ELLY gives the 911 floor deeper fidelity on every call, while the call is still in progress.

The GenAI foundation matters. Traditional AI baselines past results to score future events, which means it struggles with exactly what swatting produces: novel scenarios engineered to look legitimate. ELLY's generative AI engine reasons holistically across the metadata and the live conversation together, adapting to call patterns it has never seen rather than matching against ones it has. Findings appear as a real-time advisory banner that builds as evidence accumulates during the call. ELLY is decision support, never automation: it does not route calls, suppress or delay dispatch, or make any response decision. PSAP personnel stay in command of every call, with better information than the perpetrator wanted them to have.

Accuracy runs in both directions. ELLY is engineered to clear legitimate emergency calls as rigorously as it flags suspect ones. The platform's classifier has been validated through repeated rounds of synthetic call testing and against publicly available emergency call data, and demonstrated live at NENA 2026 and APCO 2026.

ELLY runs on CJIS-aligned AWS GovCloud infrastructure, and AikiTech maintains SOC 2 Type II and HIPAA compliance. Agency data is handled in dedicated, isolated environments with encryption in transit and at rest, and retention governed by each agency's policy.

Public agencies can engage AikiTech through the HGACBuy cooperative purchasing contract AI05-26 (AI Consulting Services, term through April 2030), providing a streamlined procurement path for implementation, integration, and AI services without a standalone RFP.

AikiTech is currently offering qualified agencies a no-charge assessment: send a mix of past swatting calls and valid emergency calls, in audio or transcript format with PII removed per agency requirements, and receive per-call results showing what ELLY's engine flagged. It is the fastest way to see how the technology performs on your agency's own call traffic. AikiTech, Inc. is headquartered in Scottsdale, Arizona. To schedule a demonstration or start an assessment, contact the company through this page or at www.aikitech.ai.

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