Verint Meets the Challenges of Delivering Public Safety in the Digital Age With New Omnichannel Recording Capabilities
MELVILLE, N.Y.--(BUSINESS WIRE)--Verint® Systems Inc. (Nasdaq: VRNT) today announced the availability of its new solution that helps emergency services organizations deliver mission-critical service against a backdrop of complex and fast-moving events and new technologies. Evolving industry standards and citizen expectations require a swift response and the ability to manage communications through multiple channels and devices. The Verint solution provides public safety agencies with the variety and volume of data they need to address this level of digital disruption.
Verint Recording for Public Safety™ is a powerful omnichannel solution that captures voice, video, PC screens, images, geographic information systems (GIS) and text-based media across multiple channels, including 911 telephony, radio systems, dispatch consoles, VoIP and SMS messaging, and microphones. The software brings public safety recording together with robust archiving, quality management and analytics capabilities—all on a single platform to simplify system administration, maintenance and user training. In addition, it helps expedite incident reconstruction and analyze actions and outcomes, enhance performance, and can comply with evolving regulations, such as the NG-911 i3 standard and Project 25 (P25). Additionally, the recording platform streamlines databases and service footprints, offers robust security features and is future proof as new communication channels emerge.
Emergency response, public safety answer points (PSAPs) and control room operations rely on the ability to record the wide range of channels that are increasingly used in emergency situations. They require effective, highly-reliable tools for the collection, recording and archiving of emergency calls, radio transmissions and other incident information into a single, centralized multimedia database. This is where the new Verint recording architecture offers even greater value through a highly flexible system configuration and enhanced expandability. With support for deployments ranging from small municipalities, to the largest and most sophisticated regional emergency communication centers, Verint Recording for Public Safety brings a new level of robustness, reliability and productivity to the heart of first-response deployments, and also supports tamper-proof, chain-of-custody auditing capabilities.
“As the nature of public safety pivots from a more traditional, reactive approach to one that is more proactive and preventative, Verint is responding by delivering innovative technology solutions that help public safety organizations become more agile,” says Kristyn Emenecker, global vice president, product strategy, Verint. “We’re pleased to offer the industry our flagship technology that currently supports more than 10,000 organizations globally. The proven recording solution helps agencies address citizen demands across all channels, and is highly suited for the mission critical needs of public safety today and into the future.”
Learn more at www.verint.com.
About Verint Systems Inc.
Verint® (Nasdaq: VRNT) is a global leader in Actionable Intelligence® solutions with a focus on customer engagement optimization, security intelligence, and fraud, risk and compliance. Today, over 10,000 organizations in more than 180 countries—including over 80 percent of the Fortune 100—count on intelligence from Verint solutions to make more informed, effective and timely decisions. Learn more about how we’re creating A Smarter World with Actionable Intelligence® at www.verint.com.
