Desktop Alert Inc. has incorporated real-time instant messaging as an additional alerting capability during an emergent event.
The Desktop Alert chat module application enables real-time bi-directional communication with targeted recipients who are all authenticated into an on-the-fly instant messaging roster session. Operators and recipients can quickly communicate, coordinate, and collaborate without the latency inherent in legacy mass notification systems which only allow recipients to select operator provided response options or a textbox replies that takes several minutes to propagate back to the alert publisher.
The Desktop Alert CHAT module is built on XMPP technology (formerly known as Jabber) and is available to customers for both on premise and cloud-based implementations. The addition of Desktop Alert real-time chat technology does not require any new software installation and functions with all customers who have a Desktop Alert client version of 5.1 or greater.