SmartCOP’S Computer Aided Dispatch system, SmartCAD, is a state-of-the-art multi-agency, multi-jurisdictional software solution for law enforcement, fire, EMS, and other public safety agencies. SmartCAD provides comprehensive tracking of public safety and emergency calls for service and incident management.
Features:
- ESRI-Mapping - SmartCAD is seamlessly integrated with ESRI-Mapping, which is an interactive, real-time map display for call handling, dispatching, mobile data, records and information management. This mapping is fully customizable, and allows for an unlimited amount of layer combinations. These layers can show anything from hydrant information, to customizable incident icons, helping your agency be more efficient. When officers are equipped mobile computing terminals that are enabled with AVL and location tracking, officer location will also be shown in real time on this map.
- Calls for Service - Our software also allows comprehensive tracking of all calls for law enforcement, fire, and emergency medical units, as well as the status of assigned and unassigned officers. Calls are color-coded to reflect priority level and status. Updates to calls are posted instantly and are available to all users. Any changes made to a call are immediately visible to each user logged into the system. Changes are event-driven, meaning users do not have to refresh the data or request an update.
- Simple to Use - SmartCAD is simple to use, and the E911 feed, address verification, and pre-set complaint types result in fast, accurate data entry. All incident and unit information is captured and stored in a call history archive for reporting and reference. The built-in interfaces to SmartRMS and mobile laptops facilitate reporting, dispatching, and booking.
