Our team is your team - how to request support

A LARGE PLANNED EVENT A NATURAL OR SCENARIO: YOUR AGENCY NEEDS FIRSTNET SUPPORT FOR: ENGAGE THE FIRSTNET ROG IN 1 OF 3 WAYS CALL YOUR FIRSTNET CONSULTANT SUBMIT ONLINE REQUEST VIA FIRSTNET CENTRAL CALL FIRSTNET CARE AT 1-800-574-7000 SAY “DEPLOYABLE” WHEN PROMPTED ROG EVALUATES REQUEST OR OR OUR TEAM COORDINATES NETWORK ASSESSMENT TO DETERMINE WHAT SUPPORT IS NEEDED. Your existing network ecosystem supports network and connectivity needs ROG determines no incremental solutions required ROG coordinates agency response and monitors assets, network to support network and connectivity during an event or emergency to help ensure you’re connected. FirstNet stays connected throughout event OUR TEAM IS YOUR TEAM EXPERTS AND FORMER FIRST RESPONDERS DEDICATED TO SERVING YOU. • FirstNet Response Operations Group (ROG) — Former first responders who are the strategic lead for all FirstNet field solution requests • Global Technology Operations Center (GTOC) — Tracks & supports network activity • Radio Access Network (RAN) — Analyzes & supports network connectivity • Network Disaster Recovery (NDR) — AT&T Fleet of 100s of assets & personnel ready to respond • AT&T Weather Operations Center (AWOC) — Meteorologists who monitor weather 24/7 for potential impact to fixed and deployed operations