Motorola Solutions CommandCentral Aware Update Introduces ‘Mission’-Based Workflows for Real-Time Crime Centers

CHICAGO -- Motorola Solutions announced an update to its CommandCentral Aware platform that introduces a new “mission”-based workflow designed to improve real-time crime center operations and investigative efficiency.

The update establishes “missions” as a measurable unit of work, providing intelligence analysts with a unified digital workspace to log, analyze, and track investigative activity in real time. According to the company, the platform’s artificial intelligence capability, Assist, operates continuously within each mission to aggregate and highlight relevant data, including video feeds, responder locations, and incident details.

Motorola Solutions said the system creates a replayable timeline of each mission, allowing agencies to review how incidents were managed and closed. The feature is intended to support operational transparency, performance evaluation, and faster case resolution.

“The North Star for public safety agencies is to eliminate the time between situational awareness and strategic operational control,” said Mahesh Saptharishi, executive vice president and chief technology officer, Motorola Solutions. “The insights gathered in real-time crime centers are vital, but have historically been ‘invisible.’ We’re providing a verifiable, game-changing shift — a single source of truth showing exactly how intelligence analysts are solving crimes — to intervene earlier, move faster and keep people safer.”

The platform consolidates data and video streams into a single operational view, addressing a longstanding challenge in real-time crime centers where proactive intelligence work is often documented across multiple systems or manual processes. By structuring investigative activity within a mission workspace, agencies may reduce time spent navigating between systems and improve coordination during active incidents.

According to Motorola Solutions, Assist helps analysts prioritize relevant information, including camera feeds and drone footage, while enabling centralized decision-making as events unfold.

William Gessner, real-time crime center manager at the Collier County Sheriff’s Office in Florida, said the system enhances collaboration and operational visibility.

“Missions brings our agency’s valuable intelligence feeds into one place for better decisions and collaboration in the moment, while supporting our supervisors with clear metrics to improve operations,” Gessner said. “With this approach, we can make the ‘invisible’ work our analysts and investigators do to keep our community safer much more visible: the missing people found, the hit-and-run perpetrators identified, the crime rings stopped.”

The platform also integrates with computer-aided dispatch (CAD) systems and mobile applications, allowing officers, analysts, dispatchers, and call takers to collaborate on the same mission in real time.

Leslie Rabon, executive director at the Leon County Sheriff’s Office in Florida, said the mission-based approach could reduce administrative workload while improving operational insight.

“Each of our analysts typically spends the end of their day manually filling out a form to log their incident and investigative work,” Rabon said. “Tracking work through missions will cut our analysts’ administrative time in half, while giving us up-to-date insights on how their work is making our communities safer.”

Motorola Solutions said the platform includes a real-time analytics dashboard that tracks time spent, data accessed, and actions taken during each mission. The company stated that these metrics are intended to help agency leadership evaluate performance and demonstrate operational value by linking proactive intelligence work to measurable public safety outcomes.