Motorola Solutions Acquires HyperYou to Expand 911 AI Capabilities and Reduce PSAP Workload
What to Know
- HyperYou’s AI manages non-emergency calls autonomously, reducing staffing pressures in 911 centers.
- The technology can detect call escalations, ensuring timely transfer to emergency responders when needed.
- Motorola plans to deploy AI Assist Agents to analyze calls, radio traffic, and data, supporting complex incident management.
CHICAGO — April 9, 2026 — Motorola Solutions announced it has acquired HyperYou, Inc., a developer of conversational, agentic artificial intelligence designed to manage non-emergency calls in public safety answering points (PSAPs). The acquisition is intended to expand the company’s use of AI across its Command Center portfolio and its mission-critical Assist platform.
According to Motorola Solutions, the technology is designed to address ongoing staffing challenges in 911 centers. Many U.S. PSAPs operate at approximately 75% staffing levels, with non-emergency calls accounting for more than two-thirds of total call volume. The company said Hyper’s AI agents can autonomously manage these lower-priority calls, allowing telecommunicators to focus on active emergencies.
The system is also designed to detect when a situation escalates. For example, if a routine call involving a vehicle breakdown develops into a crash, the AI can transfer the call to a 911 specialist for immediate intervention.
“Hyper’s agentic AI is helping us better manage high volumes of non-emergency calls and reduce the strain put on our call handlers and dispatchers,” said Ashish Kakkad, Chief Information Officer at the San Diego County Sheriff’s Office. “By automating the routing of non-emergency calls, our telecommunicators can focus more of their time on emergency situations that require judgment, empathy and critical thinking. It’s a practical use of technology that improves outcomes for our community.”
Motorola Solutions said it plans to deploy additional AI-powered “Assist Agents” that can analyze 911 calls, radio traffic and other data sources to support emergency response. These agents are intended to help call handlers navigate complex incidents, reduce language barriers in real time and accelerate the coordination of resources.
“We built Hyper around a simple, non-negotiable truth: when someone calls for help, there can’t be a delay," said Ben Sanders, CEO and co-founder of Hyper. “We're proud to join Motorola Solutions in leading this new wave of agentic AI for the 911 workflow - technology that can move as fast as the crisis at the other end of the call.”
Company officials said the Assist platform includes safeguards requiring human oversight, with autonomous actions limited to predefined agency parameters. The technology is intended to support, rather than replace, human decision-making in emergency communications.
“Assist Agents can amplify human attention and accelerate action, giving first responders more time to save more lives,” said Mahesh Saptharishi, executive vice president and chief technology officer at Motorola Solutions. “Assist is already saving public safety agencies hours. With today’s announcement, we’re further accelerating actions to shrink the gap between the moment a caller dials for help and when help arrives.”
The company said the expanded AI capabilities are designed to improve operational efficiency in 911 centers while maintaining agency control over deployment and use.