The Desk Officer Online Reporting System from this San Ramon, California-based company, allows citizens to file police reports and report other incidents with their local agency via the Internet, saving agencies from dispatching officers to collect such information in person. Reports can be filed in four languages, though additional languages can be added as needed. The system is designed to integrate seamlessly with the agency’s record management software. It includes the ability to create private filing areas for specific agency-designated personnel to file specific agency-designated types of reports.
Citizens can also file supplemental reports online, either for reports initiated online or as supplements to officer-initiated reports. The administrative side of the program allows agencies to add, remove and customize their interactions with the public. The program is also expandable to include other services, such as crime and missing person tips, traffic complaints, barking dog complaints, light outages, etc.
Once a report has been submitted and reviewed, upon approval it can automatically transfer to the RMS. Agency reviewers also can ask for additional information from the citizen prior to approving a report. If a report is rejected, a complete trail is generated to ensure accountability.
