The original CaseCracker interview room management system was developed by Cardinal Peak in 2003 as the first digital video recorder on the market specifically designed to meet the unique requirements of recording custodial interviews. It quickly established a strong position in the law enforcement community and was embraced by agencies of all sizes that were seeking to easily record, review, search, and safely store interviews.
WE ARE PROVEN
Since 2003, more than 3,400 rooms have been equipped with our solution(s).Onyx by CaseCracker has been installed worldwide in over 600 unique agencies.
These agencies include local police and sheriff departments, state agencies, several large federal agencies, and even hospitals and universities. Cardinal Peak Technologies has continued to enhance CaseCracker based on feedback from our customers, including the release of CaseCracker Onyx in 2017, a system designed with larger agencies in mind.
Along the way, we have stayed focused on the three key differences that set Onyx by CaseCracker apart from other interview room recording systems: our solutions are easy to use, reliable, and backed by great service.
WE VALUE CUSTOMER RELATIONSHIPS
CaseCracker is backed by great technical support from a highly responsive technical team. As a small, service-oriented company, we connect customers to a knowledgeable technical support engineer quickly. In fact, it is usually the support engineer who answers the phone. At larger companies, the caller is often forced to work through Tier I and Tier II support before getting to someone knowledgeable who can actually fix their problem.
WE UNDERSTAND THE IMPORTANCE OF USER-FRIENDLY TECHNOLOGY
At CaseCracker, we know that modern technology can be useful—but only when it’s user-friendly. We pride ourselves on having the lowest barrier-to-entry interview room recording solutions on the market, allowing agencies and departments of all sizes to embrace the benefits of modern technology with as few obstacles as possible.