The Prioriti Evaluator from VPI's is a user-friendly call taker assessment solution with customizable flexibility. Complete evaluations and monitor dispatcher performance with intuitive GUI buttons, pull-down menus and comment section. Supervisors and managers can evaluate and report on the interaction date, the date of the QA evaluation or the employee's general job performance. VPI's optional Prioriti Dashboard presents call takers with communications data and performance metrics, An interactive, multi-view application collects, consolidates, and presents real-time and historical information from multiple communications center systems and sites, delivering critical performance information in a timely manner for each user. Individual and group telephony metrics, messages, links to training, and emergency alerts are available. Drives real-time performance improvements, aligning the workforce with the goals, programs, and initiatives of the organization.
