The minutes between calling for help in an emergency, and the time until help arrives, are some of the most stressful and crucial in people’s lives. We enrich emergency calls, perhaps the most critical call someone will ever make, to ensure that they are more efficient, more informative and allow Call Takers to understand what is happening instantly. With the advent of non-emergency city service hotlines, people are demanding more than ever from their cities. We improve the process in which the average citizen accesses their municipal resources.