Town of Gilbert Police Dispatch Center Expansion
This facility received the Public Safety Centers Silver Award in the 2025 Officer Station Design Awards.
Official Project Name: Town of Gilbert Police Dispatch Center Expansion
Project City/State: Gilbert, AZ
Date Completed: June 3, 2024
Chief/Director: Police Chief Michael Soelberg
Project Area (sq. ft.): 20,429
Total Cost: $13,666,535.14
Cost Per Square Foot: $668.98
Architect/Firm Name: Arrington Watkins Architects
City/State: Phoenix, AZ
Phone: (602) 631-6412
Website: awarch.com
Design Team: Arrington Watkins Architects, LSW Engineers, Convergent Technologies, Kimley-Horn, Airpark Signage, White Baux
Project Description
The Town of Gilbert requested a CIP project to provide the necessary space for the expansion of the existing police 911 and dispatch center. The existing facilities occupied approximately 4,400 sq. ft. of area on the 2nd floor of the Public Safety Complex at 75 E. Civic Center Drive. Due to Gilbert’s growth, the demand for police services has continued to expand, and the existing communication space has reached its maximum potential. To maintain a quality level of service, an expansion of the dispatch area was required. A major hurdle in the expansion of this project was to maintain all operations of the dispatch center while simultaneously constructing the expanded new facilities.
To accommodate the complex project challenges, a two-phased approach was implemented. Phase 1 included relocating and vacating all the existing police personnel from the office areas immediately north of the existing dispatch center, approximately 10,063 sq. ft. of space was relocated. Phase 1 also included the new dispatch floor capable of housing twenty new consoles arranged in clusters to maximize workflow, maintenance and circulation. Phase 2 included the demolition of the south side existing dispatch floor, supervisor areas, manager’s office, storage room, exercise room and existing break room adjacent to the patio. It also included the construction of all the administrative and support spaces for the police communications division.
At completion of both phases, the areas for the new communications facility were expanded to approximately 10,366 sq. ft. of renovated space. The project provides a more efficient layout and healthier stress-reducing environment to help support the dispatchers. It is equipped with the latest technology and will accommodate the integration with other Gibert infrastructures. The facility will accommodate future growth and allow staff to operate in a constantly changing public safety environment.