ANAHEIM, Calif., March 6, 2019 (Newswire.com) - Sentinel Offender Services LLC announced today it has successfully completed its International Organization for Standardization (ISO) 9001:2015 Recertification Audit. Sentinel expanded the scope of its quality management program to include certification of its field operations. Field operations consist of branch offices across the U.S. from which the company delivers community-based offender management programs and services. The addition of the company’s remote field offices to its ISO scope is an expansion to an already robust set of ISO certifications.
The successful completion of this recertification audit is confirmation that Sentinel maintains policies, procedures, and processes that are designed to meet customer and compliance requirements. According to ISO, the 9001:2015 certifications are designed to help organizations achieve sustained success through the implementation of effective quality management systems. ISO certification provides customers greater confidence in the certified organization's ability to consistently provide products and services that conform to requirements.
To achieve ISO 9001:2015 Certification, Sentinel documented the policies and procedures necessary to support the production and delivery of electronic monitoring technologies, monitoring center services, and community-based offender management programs. The certification process included the review and observance of each documented process by an independent auditor.
”Continuous improvement of our products and services is a strategic initiative for Sentinel to which we are committed,” said Darryl Martin, Sentinel’s Chief Operating Officer. “Our field operations team is the face of Sentinel to our customers. This expanded scope and recertification means that every customer throughout our portfolio is assured of receiving consistent and reliable services and products. Further, it provides objective validation of our commitment to continuously improve our products and services.”
Sentinel’s Chief Business Development Officer, Mark Contestabile, added, "The expansion of ISO 9001:2015 scope to include our field and branch operations supports another of our strategic initiatives: to grow our locally delivered programs and services. Operational excellence creates customer service excellence and this creates extremely satisfied customers. Satisfied customers fuel company growth."
Since 1993, Sentinel Offender Services, LLC (www.sentineladvantage.com) has provided community-based, offender management programs across North America. Sentinel customers benefit from one of the most comprehensive sets of products and services in the industry. Offerings include GPS and RF electronic monitoring equipment, alcohol and substance abuse testing, day reporting centers, domestic violence victim monitoring programs, and full-service case management. Working in partnership with law enforcement, community corrections agencies, and the court system, these solutions can help to reduce recidivism and improve offender reentry success. All stakeholders – the agencies responsible for program management, the local communities they serve, and the offenders who work diligently to reenter society as positive, law abiding citizens - are supported. win-win.”
To learn more, please call 800.589.6003 or visit us at www.sentineladvantage.com.
