GTL's Request2Call™ allows an inmate’s friends and family members to submit a call request to the inmate.
Studies have shown that inmates who keep in contact with their support network are less likely to reoffend and be reincarcerated. With that in mind, GTL created the innovative Request2Call feature, which combines GTL’s industry-leading Inmate Telephone System (ITS) and Inspire® tablet. The feature enables communication by allowing friends and family members to use the GTL ConnectNetwork® website or mobile applications to submit a call request to an inmate using a GTL Inspire tablet. Status indicators inform a friend or family member of an inmate’s availability, ensuring a timely response.
As soon as a friend or family member initiates a Request2Call to an inmate, the inmate receives a message that a call request has been made. The message comes through as a visual and audible alert, including information about who is making the request. At that point, the inmate can initiate a call or dismiss the message.
Even though this feature is directed at inmates and their loved ones, the safety and security of correctional facilities is always at the forefront. Facility staff have complete visibility into all requests, including whether they originate from the website or a mobile app, as well as what calls are completed by the inmate in response to requests. The safety features of GTL’s ITS, such as call recording, monitoring, reporting, voice biometrics, and more, are in place through the entire process from call request to call completion.
