Toxic response

According to the United States Census Bureau, nearly 11 billion traffic accidents occur each year. This means that law enforcement professionals respond to a “routine traffic accident” on a nearly daily basis. But what happens when you show up on...


According to the United States Census Bureau, nearly 11 billion traffic accidents occur each year. This means that law enforcement professionals respond to a “routine traffic accident” on a nearly daily basis. But what happens when you show up on the site of a tractor trailer accident and find the flat bed of the 18-wheeler filled with a jumbled mess of minimally labeled metal drums? You could ask the driver for shipping documents, but what if the driver is unconscious or the documentation isn't accessible?

Proper stabilization, containment and response to chemical spills is critical to ensure safety not only for the people involved and responding to the incident, but also for the environment and citizens in close proximity to it. Unfortunately, locating all the information necessary to provide the most effective response to an incident is not always easy to do. Remember these three things in the first moments when you realize a routine traffic accident is anything but routine:

  1. Retrieve as much relevant information from the scene as safely possible
  2. Be aware of and engage emergency response information resources
  3. Make those resources available to the responders who will be responsible for mitigating the incident

1. Retrieve relevant information

It is crucial for a first responder to locate and identify as much information as possible, but only after securing the incident scene and ensuring his or her own safety and the safety of others. Relevant information related to the hazards posed by the involved materials may be found on placards, shipping documents, or container labels. Information such as the location and nature of the incident, type and amount of product(s) involved, shipper/manufacturer, consignee, carrier, type of container, and other details are also important. Some of this information may not be immediately available or may not be immediately obvious or accessible. If this is the case, it’s time to start some detective work.

Shipping documents provide hazard information and proper shipping names which, when used in conjunction with the U.S. Department of Transportation’s Emergency Response Guidebook (ERG), provide useful response information. When shipping documents are not accessible, the hazmat placards placed on transport vehicles and bulk containers, and labels placed on individual containers, provide hazard information which can also be used in conjunction with the ERG.

If hazmat placards or labels are not visible, additional labels or tags on containers can provide clues to the contents, such as a trade name of the product or the manufacturer’s logo.

2. Engage other resources

If shipping documents are readily accessible, it should be fairly easy to find an emergency phone number. That number is required by regulation for hazmat shipments. The intent of this number is to provide first responders with information that can assist in identifying additional information that will help in the response. It may be a hazardous materials shipper, chemical manufacturer, or a third-party emergency response information service.

Even if these shipping documents are not available, emergency response information providers can track down information based on package labels, manufacturer’s information, product name, or sometimes even with just the descriptive information relative to the trucking company involved. Emergency response centers typically employ top-of-the-line technology to ensure they can effectively assist first responders. The company CHEMTREC utilizes three levels of technology to provide services to the response community:

  • Information—Protech Cloud Business Solutions (PCBS) powered by Microsoft Dynamics CRM, is a fully integrated financial, customer relationship, and document and resource management system hosted through Cetrom Cloud Computing services.
  • Communication—Four layers of phone systems, using PRIs, VoIP, cellular and POTS, as well as integrated email and fax capabilities.
  • Access from anywhere—“Go kits” with laptops, VoIP headsets and handheld mobile devices.
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