Cassidian Communications' VESTA Pallas call processing solution, which provides next generation 9-1-1 (NG9-1-1) functionality for emergency call centers with up to 24 call-taking positions. Designed for single sites working independently, call centers that are part of a multi-site county organization or those using remote positions at satellite facilities, this end-to-end NG9-1-1-ready solution provides call takers with the CTI, integrated voice and data, Voice over Internet Protocol (VoIP) and voicemail needed to better serve their communities. The VESTA Pallas solution provides call centers with a number of new features, including the availability of a private emergency network (PEN) and the high availability framework (HAF). The PEN, available for interconnected call centers, enables voice calls to be established between an external caller and call takers at more than one location. A transferred call includes call party number (CPN), location information, call history, supplemental information, call notes and TTY. Each call also includes PEN call information and a unique PEN Call ID, improving call history and retention of caller data.
HAF monitors VESTA services and ensures they are operating properly so that call centers
receive the highest level of availability for services and applications.
The VESTA Pallas solution upgrade includes support for the 1140E and 1120E IP phones,
along with a variety of configuration changes, including the following settings:
• Call Control: Ability to configure the default order, layout and appearance of the Call
Control window for call takers and supervisors
• PEN: Ability to configure at the local site and for PEN sites with which the local site can
communicate using the PEN
• Instant recall recorder (IRR): Ability to configure and store the call center’s IRR files on
each VESTA workstation, determine playback and record control, and display all
associated call information in the Call Information Display window for a selected recorder
• Log On Enhancements: Administrators can prevent users from logging on until a
headset is plugged in
• Shut Down: Ability to configure whether the Shut Down button is displayed on the
VESTA login screen, thereby preventing unauthorized or inadvertent application
Want to know more about this product? Click here to request more information about VESTA 9-1-1 Version 2.7 from CASSIDIAN COMMUNICATIONS INC., AN EADS NORTH AMERICA CO. .