ClickSoftware Technologies Ltd. provides relief for human resource departments and department heads tasked with scheduling shift-based labor forces, with its ClickRoster version 8.1, a highly sophisticated solution for shift planning and management to strike the perfect balance between staffing levels needed to serve customers, manage labor costs, and employee preferences.
For organizations that rely on shift-based workforces such as those in the public sector and security, transportation, healthcare, contact centers, telecom, retail and utilities, ClickRoster eliminates the messy, complex and often unsatisfactory approach to planning and staffing shifts. Its powerful algorithms and simulation capabilities quickly and effectively take into account numerous factors, including rules and regulations, expected demand, cost, employee working preferences; and the need to balance undesirable shifts to create shift rosters aligned with strategic business goals.
With this addition to its ServiceOptimization Suite, ClickSoftware significantly expands its ability to meet today’s most pressing workforce management challenges – where temporary employees represent an estimated 25 percent of the workforce and more and more employees working from home.
With ClickSoftware’s complete offerings organizations can scale up – and down – to meet demand without sacrificing service; deploy employees with the right skill levels to get the job done right the first time; and control labor costs.
Built on ClickSoftware’s extensive experience in creating solutions that meet the unique challenges of managing service workforces, ClickRoster improves the cost-effectiveness of shift schedules with a highly flexible model that:
Integrates demand forecasts to ensure the correct staffing – based on time, location and skill.
Automatically creates the optimal shift schedule, including balancing conflicting objectives and building in breaks.
Collects and considers employee preferences.
Expresses numerous of working rules and regulations – and a mechanism to relax them.
Analyzes the roster quality, identifies potential issues and what’s driving them for better decision making around trade-offs.
Supports the exploration of new shift patterns.