Follow Me!

Organizations in need of full-time recording can now implement Voice Print International's Follow Me! solution to ensure that every recording need is fulfilled. In addition to reliably recording VoIP, Voice Print solutions reliably record interactions from traditional phones, screens, hoot and holler systems, and turrets. Organizations across the globe are recognizing the reality of VoIP as the next generation of telephony technology - there are very significant benefits to be derived from the convergence of voice and data infrastructures. Today, several IP recording systems claim to be able to capture, store, and replay 100% of an organization's IP telephony interactions. However, these systems employ packet sniffing and/or trunk-tapping, and although both methods are effective to a certain extent, neither can actually achieve full-time VoIP recording once an IP SoftPhone is utilized. An IP SoftPhone is a software-based telephone application that can run on a laptop, enabling an agent to take their extension with them and receive calls wherever they're connected to the corporate network.