You Tube Samples, visit the website for our link.  Scripted 9-1-1 Calls with Critical Thinking questions and best practices.  Great for training your rookies as well as dispatchers.  Here just a few or our titles:  Mom with a Shotgun Kills, Workplace Shooting, Burglary Victim Endangered, Business Dispute Customer Service, Suicidal Caller, Fake Call Rape In Progress, and we have EMD and Fire calls as well as more each month.  This is the best training tool EVER!