A report released on Friday revealed flaws in New York City's new $2 billion 911 system.
Findings showed that the Unified Call Taker system has been plagued by computer glitches and a lack of training that has led to delays, according to The New York Daily News.
Callers were forced to repeat themselves with dispatchers and the maps used by the NYPD and FDNY were different, at times sending responders to the wrong location.
Despite the system's issues, city officials stood by it.
"The people and process have not caught up with the technology," Deputy Mayor Cas Holloway told the newspaper. "The report strongly endorses unified call taking as the right model for New York City."
The report, created by a Washington, D.C. consulting group, was commissioned following the city's response to the 2010 blizzard.