Erika Palfrey is the Senior Director of Technical Resources and Information Management for CHEMTREC® (www.chemtrec.com), a public service hotline for emergency responders, such as fire fighters and law enforcement personnel, to obtain information and assistance for emergency incidents involving chemicals and hazardous materials. CHEMTREC is a service of the American Chemistry Council (ACC). Since joining CHEMTREC in 2003, Palfrey replaced CHEMTREC’s core systems, and transitioned the primary systems to a cloud-based environment in 2009. Palfrey’s previous experience includes software development, online systems, call center management, and managing information systems.