VPI

VPI

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VPI (Voice Print International, Inc.) is a leading innovator and provider of mission-critical interaction recording and workforce optimization solutions for government agencies, first responders, emergency service providers, security companies, and enterprises worldwide. More than 1,000 customers in over 25 countries rely on VPI's award-winning suite of communications center solutions to capture, analyze, evaluate, and share their recorded communications. In addition to secure records management for evidentiary purposes, VPI solutions enable federal, state, local, and private agencies to improve the quality of their mission-critical voice and data interactions, maximize the performance and retention of their staff, and deliver first-rate customer service. With the power to be proactive, organizations are equipped to actively identify and maximize opportunities and minimize risk. VPI's dedication and commitment to excellence has resulted in an unmatched customer loyalty rate of over 90 percent.
  • 160 Camino Ruiz
  • Camarillo, CA 93012
  • USA
  • Phone: (805) 389-5200
  • Toll Free: (800) 200-5430
  • Fax: (805) 389-5202
  • Website: http://www.VPI-corp.com.

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Prioriti Evaluator

Product From VPI

The Prioriti Evaluator from VPI's is a user-friendly call taker assessment solution with customizable flexibility. Complete evaluations and monitor dispatcher performance with intuitive GUI buttons, pull-down menus and comment section. Supervisors and managers can evaluate and report on the interaction date, the date of the QA evaluation or the employee's general job performance. VPI's optional Prioriti Dashboard presents call takers with communications data and performance metrics, An interactive, multi-view application collects, consolidates, and presents real-time and historical information from multiple communications center systems and sites, delivering critical performance information in a timely manner for each user. Individual and group telephony metrics, messages, links to training, and emergency alerts are available. Drives real-time performance improvements, aligning the workforce with the goals, programs, and initiatives of the organization.

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