VPI (Voice Print International, Inc.) is a leading innovator and provider of mission-critical interaction recording and workforce optimization solutions for government agencies, first responders, emergency service providers, security companies, and enterprises worldwide. More than 1,000 customers in over 25 countries rely on VPI's award-winning suite of communications center solutions to capture, analyze, evaluate, and share their recorded communications. In addition to secure records management for evidentiary purposes, VPI solutions enable federal, state, local, and private agencies to improve the quality of their mission-critical voice and data interactions, maximize the performance and retention of their staff, and deliver first-rate customer service. With the power to be proactive, organizations are equipped to actively identify and maximize opportunities and minimize risk. VPI's dedication and commitment to excellence has resulted in an unmatched customer loyalty rate of over 90 percent.