HIGHERGROUND

HIGHERGROUND

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HigherGround is a call recording and data integration company that has provided cost effective, easy-to-use, and scalable mission critical solutions to public safety communications centers for decades.

  • 21201 Victory Blvd., Suite 105
  • Canoga Park, CA 91303
  • United States
  • Phone: 818-456-1600
  • Toll Free:
  • Fax: 818-456-1515
  • Website: http://www.capture911.com

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NextGen Quality911

Product From HIGHERGROUND

NextGen Quality911 is a dispatcher evaluation tool that maximizes service quality and assists with compliance adherence by evaluating call takers and dispatchers through form-based evaluations and customized scorecards. Supervisors can monitor live calls or recorded interactions and leverage best practice calls for training and coaching purposes.

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NextGen Capture911 Software Solution

Product From HIGHERGROUND

HigherGround's NextGen Capture911 software solution is designed using a modular approach and systems can range from the very basic to those that have the ability to collect and consolidate diverse multimedia data from disparate sources into a single platform. A new dashboard with an adjustable window framework allows dispatchers to customize layouts containing various categories of information. Collected data is integrated and presented in a chronological manner. NextGen Capture911 virtually re-creates an entire incident, including mapping of incidents utilizing GIS technology, and provides public safety and government agencies with increased efficiency in incident reconstruction and investigation analysis.

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