Ann Michaels & Associates, a leader in Customer Experience and Social Media Management programs, has expanded its social media monitoring services. The company has debuted eChatter, a social media background check solution designed initially for the law enforcement, human resources and legal professions. eChatter is a service offered by Ann Michaels to mine public posts on countless social media sites and publicly available online content.
Ann Michaels launched social media mining in 2007, almost exclusively for brands – allowing them to monitor their reputation and keep current with the buzz around a product or company. As the growth of social media continues to explode, professionals in the legal industry sought a product that could quickly gather public postings of an individual.
Only relying on keyword and hashtag monitoring means you are missing two thirds of social media activity.
TO PROTECT AND SERVE (And also see what is being tweeted in a specific location)
With public safety at stake, discovering, engaging and analyzing social media conversations in real-time is a must. It's not enough to just listen for keywords and hashtags – you can start with the locations that matter most to increase situational awareness, reduce response time, and assist first responders.
The company can provide Daily, Weekly, or Monthly reporting on any suspect or targeted geographic location within your community or anywhere in the world. If during an active investigation, live "Real Time" discovery is required, they will support this also.
- Implementing sophisticated Geo Locating Software captures any public social media being generated within the geographic area selected
- Using multiple platforms allows us to cross-reference any of the posts you identify and uncover further activities that may be of interest to the investigation
