3. Resources at your fingertips
CHEMTREC calls are answered by an emergency service specialist who is Pro-Board Certified NFPA 472 as a Hazardous Materials Technician and frequently possesses emergency response experience from the military, bomb disposal squads, or as a former paramedic or firefighter. This is the person tasked with helping first responders determine the best way to neutralize the situation.
Using the information gathered in step one, a first responder should provide as much background as possible to the emergency service specialist.
Once the hazardous material and its shipper or manufacturer has been identified, the first responder’s next priority is to stabilize the situation. He or she might seek additional expertise or suggestions from a wide range of experts, such as chemists, medical professionals, toxicologists, and language interpreters. In addition, organizations like CHEMTREC works closely with a number of federal agencies and product-specific mutual assistance groups with a specialized expertise with certain products.
At this point, typically within the first minutes, a first-on-scene responder and the relieving hazmat team have gained timely access to a wide range of information that can help safely and efficiently handle the situation.