The Accountability Measure

I get asked what are the key elements for a good officer, simple enough

Service to People- Face it, in police work we do not produce a product. All we have to ‘sell or offer’ is service. How you view your internal customers (employees, other cops, and other members of the criminal justice community) and external customers (citizens, business owners, tourists) is how I measure your service. What are you doing to promote good service delivery to all, not a select few of your choosing? Now, some may say this is what you do off-duty. You volunteer as coach, help out a group on a civic project or donate time and talents to an organization. Yes, these are true but my measure is how you treat everyone, internal and external. This is my service delivery model.

I do not know how you will use this acronym, you may wish to add your own definitions and apply your core values and mission statement to it. Nothing says you can not and they are yours for the using. My ramblings are my observations from this station in life and not the departmental guidebook definitions. When you seek to become a supervisor, there are always different definitions that your department will measure you by. If you come before me on a promotional dais, you got my ideas here.


About The Author:

William L. "Bill" Harvey is a native Virginian. He served as a sergeant in the U.S. Army Military Police Corps. He has a BA in criminology from St. Leo University and is a graduate of the Southern Police Institute of the University of Louisville (103rd AOC). Harvey served for over 23 years with the Savannah (GA) Police Department. He served in field operations, investigations and support services, and completed his career there as the director of training. He has published several articles in professional periodicals and has lectured nationwide. He is serving as a chief of police in central Pennsylvania area; a duty he’s performed for the past nine years. He is on the advisory board of the International Law Enforcement Educators and Trainers Association and other professional associations.


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