After digesting this education, I learned several other things about customer service that will help us to help improve our fledgling customer service efforts. Customer service is designed around the communities you service and the people who deliver it. There is no specific tactic or template for it, meaning that one size does not fit all, and you will have to design an organization-specific way of doing it. Implementing a customer service concept is not going to be an easy task. While I am fairly open to trying new stuff and concepts, let us just say that thinking outside the box as a collective group in law enforcement is not one of our strong points. We often have difficulty in recognizing the need for change in the way we deliver our services. One of the things I have come to accept is that it is difficult to change institutional culture in the police field, as we tend to resist change. We are suspicious in nature. However, it is a viable concept that everyone who comes into contact with our agencies should be provided with quality service, no matter how they that contact is made with us. Developing and implementing a customer service concept within our community policing philosophy will hopefully make our communities a better, safer place to live and work in for all of us. At the least, maybe some of our community members will start to wave with all their fingers, instead of using the "Hawaiian good luck sign."
Editor's Note: If the phrase "Remember the Pueblo" doesn't mean anything to you, that last reference won't, either.