Ryan adds that his company finds resistance is decreasing. "I'm seeing a generational sea change," he says. "People in decision-making capacities are taking over now and are computer savvy; they expect these kinds of functions will be done on the computer. We feel that every year, more people who are open to technology are moving into position to do business with us. This is a trend we've been seeing for the last five years and we expect this to continue for the next five years — at least until everyone has scheduling software in place."
Schoenkopf agrees. "What's interesting to note is that the market for technology improvements in law enforcement staff scheduling is still in its infancy, but what is occurring is a significant movement in terms of awareness and interest," he says. "Administrators are talking to colleagues who have gained benefits in terms of budget savings and improved efficiencies, and this is delivering increased knowledge about, and comfort using, these kinds of tools. With the Internet being a central part of most peoples' personal lives, it is much easier to persuade staff to access their scheduling via the Internet. The market will continue to grow, and quite rapidly."
Pamela Mills-Senn is a freelance writer based in Long Beach, California. Senn may be contacted at firstname.lastname@example.org.