Words matter
Whether you're in command or a patrol officer, you probably hear your share of excuses from colleagues and supervisors. "That's not my job" or "we've always done things that way" can become like wallpaper, ever-present and easy to ignore.
But, as former Chief William L. Harvey notes, taking time to listen to the language can help leaders break down work silos:
"There are several standard responses that invoke disengagement or their state of unwillingness to work. Most of them you know, but they also provide insights on how to gain acceptance."
Read Harvey's story on how to turn some common excuses into opportunities for growth.
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—Joe Vince
News Editor
