TeleCommunication Systems, Inc. (TCS) announced TCS Smart911, the public safety industry's first nationwide solution providing enhanced information during emergency communications that use text messaging (Short Message Service [SMS] 9-1-1).
TCS Smart911 provides 9-1-1 operators with access to a rich profile of information, including medical information, disabilities, photos, address details, and other important response data provided and maintained by citizens. The additional data greatly speeds the process of effectively assessing the situation and dispatching the correct resources during a text-to-911 session when traditional audio cues are not available. Instant access to this information stored in a highly-secure online database allows first responders to be better prepared to immediately offer life-saving assistance.
- The FCC has proposed to require that all wireless carriers and providers of certain internet-based ("over the top") text messaging applications shall implement technology to allow customers to send text messages to 9-1-1 in areas where public safety answering points (PSAPs) are prepared to receive the texts.
- The TCS Smart911 service is integrated into TCS' cloud-based text gateway and connects both to legacy PSAPs and evolving Next Generation 9-1-1 (NG9-1-1) public safety solutions. This enables PSAPs to view critical citizen emergency information with receipt of the text message in both legacy and NG9-1-1 environments.
- TCS provides its Geospatial Emergency Manager (GEM9-1-1™) portal with TCS Smart911 data about text senders free to all PSAPs as a public service. PSAPs can act immediately upon the data included in senders' Smart911 profiles by dispatching law enforcement, firefighters, or medical personnel to the scene with relevant information already in hand.
- PSAPs can purchase an enhanced version of TCS Smart911 to use in conjunction with all voice emergency calls to 9-1-1 in addition to text to 9-1-1. The enhanced version of TCS Smart911 is easily deployed and works with all call-taking system and computer aided dispatch (CAD) combinations.
- Creating a Smart911 profile, which is accessible by any participating PSAP nationwide, is free for all citizens.
Use Case Examples:
- Deaf or hard-of-hearing caller: For the approximately 48 million Americans with hearing impairment and anyone else who has trouble communicating with a 9-1-1 dispatcher verbally over the phone, TCS Smart911 offers an innovative way to preload data and speed the information exchange in situations where SMS is the most appropriate emergency communications method.
- Missing children: With TCS Smart911, the 9-1-1 dispatcher can view a high-quality photo of the missing child and forward it immediately to field officers.
- Confused or disabled caller: The 9-1-1 dispatcher can view the medical profile of a confused or disabled caller. For example, if an asthma sufferer cannot speak, the 9-1-1 center still can dispatch help effectively.
TCS is delivering TCS Smart911 in collaboration with Rave Mobile Safety, a leading provider of software for campus and public safety.Smart911 is a trademark of Rave Mobile Safety and is used under license.