NICE Systems' newest NICE Inform multimedia incident information management solution release builds on NICE’s advanced capabilities by giving security control centers and Public Safety Answering Points (PSAPs) the ability to integrate text, video and voice recordings from third party capture platforms into holistic incident timelines. This differentiating technology reinforces NICE’s support of Next Generation 911 and its commitment to meeting the challenge of external data integration for enhancing investigations and debriefings.
NICE Inform provides the complete picture for PSAPs, airports, public transportation systems, banks, and other markets that need to synchronize diverse multimedia for incident reconstructions used in investigations and debriefings. This information can also be used to improve future responses by helping organizations identify opportunities for training operators to help improve their skills.
The latest release of NICE Inform allows third party recordings from numerous sources to be imported into the NICE Inform organizer in various standard formats and then synchronized with NICE video and voice recordings and other multimedia input. This enables security operations to leverage their existing capture platforms to the fullest, and to reconstruct events exactly as they happened for more thorough investigations.
For example, PSAPs can now amalgamate video from citizens’ smart devices, in-car mobile video recordings, and video recordings of incidents captured on third party platforms to create comprehensive incident reconstruction timelines. A bank that uses different Video Management Systems (VMS) for ATM transactions and building security can merge video from these different systems for a complete reconstruction of any event. Mass transit systems and airports that manage surveillance video through multiple VMSs can also take advantage of this advanced technology. Using NICE Inform Version 5, they can piece together all elements into one seamless timeline, regardless of the capture platform.
The NICE Security Offering addresses the needs of governments and enterprises with intent-based solutions for fighting crime and terror, by anticipating, managing and mitigating safety, security and operational risks. The offering enables capturing, analysis and correlation of data from multiple sensors and systems, including audio, video, radio, geo-location and web, providing a framework for fusing data silos into a single, holistic operational view. NICE Security solutions empower organizations to act effectively in real time to prevent, manage and investigate incidents, ensuring fast resolution and debriefing, and continuous security improvements. NICE Security solutions are deployed worldwide in transportation systems, critical infrastructures, city centers and enterprise campuses.
Many city, county and state Public Safety agencies are investing in shared IP networks and systems to enhance their interoperability and reduce infrastructure costs. NICE Inform enables agencies to extend these benefits with new capabilities for leveraging recorded multimedia content from remote shared systems for post incident investigations. Agencies using NICE Inform can access captured multimedia content from any shared system on the network, whether voice, video, Geographic Information System (GIS) or otherwise, and combine it with locally-captured multimedia data for comprehensive incident reconstructions. In addition, when fully implemented, the NG9-1-1 architecture will significantly increase the amount of information stored in shared databases, as well as the services and applications delivered over shared IP networks (ESInets). NICE Inform aligns with this NG9-1-1 architecture paradigm, by giving PSAPs a secure, efficient and seamless way to bring the information together into one coherent view for better post-incident insight.
NICE Inform also features integration with Esri’s ArcGIS mapping software, which adds another dimension to incident reconstruction by allowing recorded 9-1-1 calls to be visualized in a geographic context. Investigators can listen to 9-1-1 recordings while viewing the caller’s location on a map, to get a better understanding of what happened where. The audio recordings and geographic visualizations can also now be synchronized with other multimedia incident information, such as call-taker screens and video, for a holistic incident view. The integrated mapping functionality of Esri’s ArcGIS offered on NICE Inform works for any call that includes geographic coordinates in the Automatic Location Identification (ALI) feed. This is also an important future capability as all Next Generation 9-1-1 calls will include geospatial data.
First introduced in 2007, NICE Inform was designed to help Public Safety agencies and security operations in the Transportation, Utilities and other sectors capture, consolidate and manage multimedia incident information, including audio, video, text and data. NICE Inform fuses these different types of media into a common application and interface. It provides structure to unstructured multimedia, seamlessly combining the data for a complete, authentic, chronological audio/visual timeline and 360-degree view. Since its introduction, NICE Inform has been implemented at hundreds of sites. It has been selected by some of the world’s largest public safety departments like the New York City Police and Fire Departments, as well as the Federal Aviation Administration. For more information on NICE Inform visit www.nice.com/audio/inform.