NICE Inform also features integration with Esri’s ArcGIS mapping software, which adds another dimension to incident reconstruction by allowing recorded 9-1-1 calls to be visualized in a geographic context. Investigators can listen to 9-1-1 recordings while viewing the caller’s location on a map, to get a better understanding of what happened where. The audio recordings and geographic visualizations can also now be synchronized with other multimedia incident information, such as call-taker screens and video, for a holistic incident view. The integrated mapping functionality of Esri’s ArcGIS offered on NICE Inform works for any call that includes geographic coordinates in the Automatic Location Identification (ALI) feed. This is also an important future capability as all Next Generation 9-1-1 calls will include geospatial data.

First introduced in 2007, NICE Inform was designed to help Public Safety agencies and security operations in the Transportation, Utilities and other sectors capture, consolidate and manage multimedia incident information, including audio, video, text and data. NICE Inform fuses these different types of media into a common application and interface. It provides structure to unstructured multimedia, seamlessly combining the data for a complete, authentic, chronological audio/visual timeline and 360-degree view. Since its introduction, NICE Inform has been implemented at hundreds of sites. It has been selected by some of the world’s largest public safety departments like the New York City Police and Fire Departments, as well as the Federal Aviation Administration. For more information on NICE Inform visit www.nice.com/audio/inform.