Emergency communications provider Cassidian Communications, an EADS North America company, announced its VESTA CS 2.2 service pack (SP) 5 callprocessing solution has completed extensive testing and is now rated compliant with Avaya Communication Server 1000 and Avaya Aura Contact Center solutions from Avaya.
Compatibility testing by Avaya is designed to assist customers in locating third-party solutions that have successfully demonstrated interoperability with Avaya systems in a controlled lab environment. Compliance ensures agencies can confidently add best-in-class capabilities to their network—speeding deployment of new applications and reducing both network complexity and implementation costs.
Cassidian Communications is a member of the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Gold member of the program, Cassidian Communications is eligible to submit products for compatibility testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compliant. Doing so ensures businesses can confidently add best-in-class capabilities to their network—speeding deployment of new applications and reducing both network complexity and implementation costs.
The VESTA CS solution is a server-based, full-featured IP PBX specifically designed for emergency callcenters. It combines the Cassidian Communications proven computer telephony integration (CTI)solution, VESTA, with the Avaya Communication Server 1000. The VESTA CS solution also features sophisticated call routing; automatic call distribution (ACD) with options including queue-based, skills based and Network ACD; and enhanced administrative control capabilities.
The VESTA CS solution centralizes call center functionality, allowing call takers to easily control a varietyof critical communications applications from a single, consolidated desktop. Its advanced client/server architecture supports an unprecedented level of integration with the Cassidian Communications ORION ARIES computer-aided dispatch (CAD) solution and the Aurora MIS solution, along with radios and other third-party technologies.