ProQA integrates the power of the National Academies of Emergency Dispatch protocols with today's computer technologies. It helps emergency dispatchers move smoothly through case entry and key questioning. It assists dispatchers in quickly determining the appropriate response determinant code for each case and clearly displays the response configuration specifically assigned to that code by local agency authorities. From Priority Dispatch, ProQA then guides dispatchers in providing all relevant post-dispatch and pre-arrival instructions, as well as important case completion information. Priority Dispatch offers a hands-on training course for ProQA software, for both communication managers and emergency dispatchers.