The FCC is looking to modernize America’s 9-1-1 services to enable the public to obtain emergency assistance by means of advanced technologies beyond voice-centric devices. Always the trendsetter, PowerPhone, Inc. developed and patented its Incident Linked Multimedia™ software, the first tool for emergency and non-emergency call centers to receive, prioritize and process multimedia messages, such as text, video and images from cellular and other non-traditional callers. The ILM system allows the 9-1-1 center to solicit incident-specific images from cellular callers and to receive and process unsolicited images based on a proprietary message priority engine and locally defined message relevance determinants. Once received by the center, ILM can incorporate the images into existing CAD and Records Management Systems. Be it an image of a suspicious person, missing child, video from an accident or even an active shooting, scene-specific multimedia can be an invaluable tool in ensuring responders are better equipped with the one thing they most desire – actionable information.