Total Response Computer Aided Call Handling

PowerPhone’s Computer Aided Call Handling (CACH) software is a revolutionary concept in public safety call handling. CACH is the patented, electronic embodiment of the Total Response system and brings the power of technology to the call handling function. At the core of CACH is a single set of over 90 integrated protocols for police, fire and EMD that use a common structure. Each question asked and response given is scored with a weighted dispatch priority – and CACH will recommend response levels based on the severity of the incident and pass those requirements to CAD. Recognizing that no two agencies are alike, CACH can be customized to meet specific operating requirements. Agencies can modify the pre-arrival advice given to callers, create localized protocols and control the resources sent according to scene conditions and local SOPs. In addition, a built-in quality assurance system provides management with objective performance measurement tools. The result is a 360-degree view of not just personnel performance but also overall center performance.