Ramsey County Emergency Communications Center Selects Integrated Computer Aided Dispatch and Mobile

Inform CAD and Mobile to support multi-jurisdiction, multi-agency communications for the largest public safety dispatch center in the state of Minnesota.


SAN DIEGO, CA (September 4, 2013) – Ramsey County, Minnesota, has selected TriTech’s Inform CAD and Mobile solutions to support its complex dispatch operations. Servicing two public safety answering points (PSAP), including the largest public safety dispatch center in the state of Minnesota, Ramsey County was seeking a top tier CAD and Mobile system to support the varied agency types and services. As the current system was nearing end of life, the county created a steering committee to procure a new system to bridge functionality gaps in CAD and bring all departments together under one integrated mobile solution. Through a highly competitive selection process, the committee selected the Inform CAD and Mobile solution from TriTech Software Systems.

Key Facts:

  • TriTech’s Inform CAD and Mobile system will be used by the Ramsey County Emergency Communications Center (RCECC and numerous Law Enforcement and Fire/EMS agencies across Ramsey County. The Ramsey County Emergency Communications Center (RCECC) is the largest public safety dispatch center in the state of Minnesota, responsible for dispatching 400,000 police, fire, and medical assistance calls for service annually to 17 agencies including the City of St Paul Police and Fire.
  • From the Sheriff’s Office, St. Paul Police and Fire, small police and fire departments, departments paid on call, to communities without their own police or fire services, the landscape of agencies served by Ramsey County varies greatly in terms of size and types of service. TriTech’s Inform CAD and Mobile solution addresses the wide scope of functional requirements to support the diverse agency types. Inform CAD provides flexible configuration options to effectively support the unique challenges in developing response plans for the multiple departments and different service levels within Ramsey County.
  • TriTech’s Inform CAD and Mobile solutions are tightly integrated to provide improved access to information from the field. As a seamless extension of Inform CAD dispatch software, Inform Mobile empowers field personnel to instantly access information related to a dispatched call, hazmat materials, maps, or real-time access to NCIC or RMS data. Bringing all law enforcement and fire users in Ramsey County under one mobile data solution improves day-to-day operations of field personnel to benefit emergency response.

Supporting Quotes:
Scott Williams, Executive Director of Ramsey County Emergency Communications Center
“In today’s environment, CAD has become more than software. It truly serves as the real-time information hub connecting information with the mobile units serving as an extension of CAD to the field. In our journey towards a new communications platform, our focus is on enhancing our end user experience and providing enhanced mobile capabilities. TriTech’s Inform CAD and Mobile solutions bridges the functionality gaps requested by our users of enhanced mapping, integrated mobile, AVL, and text-based paging as well as providing the ability to manage our complex multi-agency requirements.”

Gary Bunyard, Vice President of Sales of TriTech Software Systems
“We are looking forward to our partnership with Ramsey County on providing them with a state-of-the-art integrated communications platform. With the diverse size and scope of agencies and users supported by Ramsey County, it is important to deliver a modernized solution that is user friendly and supports an improved workflow. Our company’s expertise in developing, implementing, and supporting multi-agency, multi-jurisdiction, high call volume operations, coupled with positive customer references, make TriTech the right fit for Ramsey County.”

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