PUBLIC SAFETY DISPATCHER

An Equal Opportunity Employer - A copy of the City's EOE document will be provided on request.

SALARY

Salary: Negotiable

DESCRIPTION:

California P.O.S.T Requirements for California Dispatcher:

http://post.ca.gov/overview-of-public-safety-dispatcher-selection-standards.aspx

CURRENT CITY OF SOUTH LAKE TAHOE RECRUITMENT

California Dispatcher Certification is highly desireable for this recruitment; however, the eligible hiring list created by this recruitment is anticipated to be used to consider to fill regular positions of Public Safety Dispatcher (CA Certified Dispatchers) and Dispatcher Trainee, and Temporary Dispatcher positions, that become available during the twelve (12) month period of the list.

Application Requirements

All application materials must be submitted together and online.
Applications are reviewed for qualifications of the CLASS SPECIFICATION section in this job announcement.
A minimum typing score of 40 net words per minute is required for this position.
All applicants must supply proof of having completed a typing test within the last 12 months, with a minimum score ot 40 net wpm or higher; the typing certificate must specify the net and gross speed, the number of errors, and show that the test was five minutes or longer.
Online internet typing tests are not accepted.
Typing tests are accepted from employment agencies or educational institutions.
A photocopy of the typing certificate will be required to be attached to your online application at submission of your application.
California P.O.S.T Public Safety Dispatcher Battery Exam

Important Notice: You can only take the P.O.S.T Public Safety Dispatcher Battery Exam once in a month (once in a 30 day period); if you take the Exam more than once in a month (once in a 30 day period), P.O.S.T will disqualify your exam results.

The P.O.S.T Exam will be held in South Lake Tahoe, CA by City Human Resources, and date and time TBA. Successful candidates after an application review will be invited to take the California P.O.S.T. Dispatcher exam in South Lake Tahoe.

Oral Panel Interview

Successful candidates after the California P.O.S.T. Public Safety Dispatcher Exam will be invited to an Oral Panel Interview in South Lake Tahoe.

Eligible Hiring List

Successful candidates after the Oral Panel Interview will be placed on a 12-month eligible hiring list.

Police Department Exam Process

The City of South Lake Tahoe Police Department will hold a Department exam process, with candidates whose names are certified to the Police Department off the eligible hiring list, before making a job offer.

Regular City Openings (with benefits)

For detailed information on benefits of a regular position with benefits: www.cityofslt.us / Human Resources / MOU / Police Association (Nonsworn) MOU.

Work Schedule: 4-10 work schedule and work hours and days off vary.

Public Safety Dispatcher/CA Certified Dispatcher (with benefits)

Salary: $21.32-$25.91/hr; salary based on qualifications and type of Dispatcher position hired.

Dispatcher Trainee (with benefits)

Salary: $19.38-$23.56/hr; salary based on qualifications and type of Dispatcher position hired.

Temporary Openings (without benefits)

Work Schedule: Varied and work hours and days off vary.

Public Safety Dispatcher/Temporary (without benefits)

Salary: $16.95/hr; salary based on qualifications and type of Dispatcher position hired.

CLASS SPECIFICATION

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

SUMMARY DESCRIPTION

Under general supervision from supervisory or management staff, the Public Safety Dispatcher receives and transmits routine and emergency requests for police, fire, ambulance and/or emergency assistance and dispatches required personnel and equipment; performs responsible clerical work of moderately high difficulty; and operates complex teletype and video terminals for automated information retrieval.

IDENTIFYING CHARACTERISTICS

The Public Safety Dispatcher is a journey level non-sworn classification in the Police Department. This position requires the incumbent to work under general supervision and within a framework of established procedures. They are expected to perform a full range of duties with only occasional instruction or assistance. Work normally is reviewed only on completion, and may be expected to provide limited training and assistance to less experienced staff.

EXAMPLES OF DUTIES

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

1. On assigned shift, receives and processes incoming 911 calls, non-emergency calls, and voice radio calls; secures and records information as to the exact location and circumstances, and uses radio to dispatch necessary units, including police, fire department, and ambulance personnel and equipment as well as other resources that may be necessary.

2. Maintains status of units on assignments; keeps department officials informed of situations and dispatches equipment that either protocol or the dispatcher deem appropriate.

3. Inputs highly sensitive and technically difficult warrants, restraining orders, weapons, evidence, vehicles, property, missing persons, runaways, into the local, state and national teletype system.

4. Provides emergency medical instruction over the phone and must be EMD certified to perform this task.

5. Logs all police, fire, and medical calls for service; compiles data and prepares reports of reported emergencies, equipment dispatched, and/or status of emergency and non-emergency calls.

6. Relays emergency and non-emergency information to public safety personnel in the field; interprets information from units in field which may be unclear, broken or in code.

7. Processes all paperwork related to arrests and citations as part of completing the package for the District Attorney or other related agencies.

8. Relays information to other agencies as required; relays the nature of the incident.

9. Receives the public at the front counter; responds to requests for information; answers general questions about department’s procedures and processes.

10. Performs clerical work related to Police activities including logs, reports, applications and correspondence.

11. Accurately inputs program information into electronic data bases.

12. Performs related duties as required.

TYPICAL QUALIFICATIONS

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:

English usage and grammar.
Modern office procedures and practices.

Ability to:

Review documents related to dispatching operations.
Observe, identify and problem solve incidents while dispatching.
Remember, understand, interpret and explain operational policies and procedures to the public and staff.
Operate radio and telephone equipment in dispatching public safety equipment and personnel.
Analyze a situation and determine effective course of action.
Perform job tasks effectively under pressure for sustained periods of time.
Memorize and retain information presented clearly and unclearly from a variety of sources.
Perform several tasks at once and assign reasonable priorities to incoming calls; monitor multiple radio frequencies.
Speak clearly and concisely in an understandable voice via radio and telephone and in person.
Use a keyboard and computer efficiently and effectively.
Type a minimum of 40 net words per minute.
Work under stress and exercise good judgment in emergency situations.
Learn the geography of the city, county and location of streets and important buildings.
Adjust quickly to changing situations.
Listen carefully and attentively and remember names, locations and numbers.
Give and take orders.
Read maps quickly and accurately.
Perform arithmetic computations with speed and accuracy.
Work irregular hours and shift work.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.

Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training:

Equivalent to the completion of the twelfth grade.

Experience:

Some experience performing duties similar to dispatching emergency services.

SUPPLEMENTAL INFORMATION

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Work is performed primarily in a standard office environment; incumbents may be required to work extended hours including evenings and weekends. Incumbents may also be called in for local emergencies at irregular hours.

Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to frequently stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.

Vision: See in the normal visual range with or without correction.

Hearing: Hear in the normal audio range with or without correction.

APPLICATIONS MAY BE OBTAINED AND FILED ONLINE AT:

http://www.cityofslt.us/humanresources

1901 Airport Road, Suite 205

South Lake Tahoe, CA 96150

Job #201100049

PUBLIC SAFETY DISPATCHER