POWERPHONE INC.

POWERPHONE INC.

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PowerPhone, Inc. is the world leader in crisis communications training and technology. Since its inception in 1984, PowerPhone has trained over 180,000 public safety professionals, in more than 8,000 global training classes, to save seconds and save lives in emergencies. Built on the premise of One Number, One Protocol®, PowerPhone is the only provider of integrated police, fire and EMD protocols, training and technology solutions. PowerPhone is the maker of Total Response®, a comprehensive system that combines revolutionary Computer Aided Call Handling (CACH®) software, easy-to-follow tablets, excellent dispatcher training and nationally-recognized accreditation. PowerPhone’s proven methods empower public safety professionals to make thoughtful, outcome-driven decisions to ensure that every call gets it all and continue to set the standards for call handling throughout the world. For more information, visit www.powerphone.com.

  • P.O. Box 1911
  • Madison, CT 06443
  • United States
  • Phone: 800-537-6937
  • Toll Free: 203-245-8911
  • Fax: 203-245-3022
  • Website: http://www.powerphone.com

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Disaster Response Training Class

Product From POWERPHONE INC.

911 professionals can now be even better prepared to respond to the disaster-related emergency calls that come ever more frequently into their call centers.

PowerPhone, Inc., a leader in 911 training and technology, recently launched its newest class, Disasters and the Dispatcher: Expecting the Unexpected, the foremost in disaster response training.

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Total Response Computer Aided Call Handling

Product From POWERPHONE INC.

PowerPhone’s Computer Aided Call Handling (CACH) software is a revolutionary concept in public safety call handling. CACH is the patented, electronic embodiment of the Total Response system and brings the power of technology to the call handling function. At the core of CACH is a single set of over 90 integrated protocols for police, fire and EMD that use a common structure. Each question asked and response given is scored with a weighted dispatch priority – and CACH will recommend response levels based on the severity of the incident and pass those requirements to CAD. Recognizing that no two agencies are alike, CACH can be customized to meet specific operating requirements. Agencies can modify the pre-arrival advice given to callers, create localized protocols and control the resources sent according to scene conditions and local SOPs. In addition, a built-in quality assurance system provides management with objective performance measurement tools. The result is a 360-degree view of not just personnel performance but also overall center performance. 

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Dispatch Judo: Verbal Defense & Influence for Emergency Communications

Product From POWERPHONE INC.

This groundbreaking new continuing education course applies the concepts of Verbal Judo, an internationally recognized method of defusing conflict and redirecting behavior with words, to emergency communications. PowerPhone signed an agreement for the exclusive rights to bring the renowned Verbal Judo defense and influence tactics in a custom-designed course to public safety communications call takers and dispatchers. During the two-day course, students are trained in the art of Dispatch Judo in an exciting hands-on format structured specifically to promote an interactive, experimental and learner-centered approach, using scenario-based instruction. Students are trained to take responsibility for and manage their individual communication style and technique, learn how to manage verbal resistance and de-escalate confrontation through the use of effective verbal commands, and know how to maintain control of a given situation to get the outcome they desire while emphasizing the ethical components of intervention to change behavior.

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Incident Linked Multimedia

Product From POWERPHONE INC.

The FCC is looking to modernize America’s 9-1-1 services to enable the public to obtain emergency assistance by means of advanced technologies beyond voice-centric devices. Always the trendsetter, PowerPhone, Inc. developed and patented its Incident Linked Multimedia™ software, the first tool for emergency and non-emergency call centers to receive, prioritize and process multimedia messages, such as text, video and images from cellular and other non-traditional callers. The ILM system allows the 9-1-1 center to solicit incident-specific images from cellular callers and to receive and process unsolicited images based on a proprietary message priority engine and locally defined message relevance determinants. Once received by the center, ILM can incorporate the images into existing CAD and Records Management Systems. Be it an image of a suspicious person, missing child, video from an accident  or even an active shooting, scene-specific multimedia can be an invaluable tool in ensuring responders are better equipped with the one thing they most desire – actionable information.

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