Verbal Survival: Terminology Traps
Law enforcement needs to stay focused on the details, and potential fall-out, of improper terminology.
I remember a late-night squad room argument (philosophical discussion) over whether or not police work was a "profession." Some of us said it was, and some said it wasn't, and, of course, both sides of the debate had plenty of emotional ammo to keep the conversation lively. Ultimately we decided it was, mainly because we liked it better that way. We all agreed to agree.
Whatever side of that debate you might come down on, one of the things that can frequently impact someone's perception of us as professionals is our use, and often misuse, of language. And no, I'm not referring to profanity, although that can influence perception as well. That's an entirely different article.
If you look at the other generally accepted professions (e.g. medicine, law, accounting and architecture) you will note that each has a universally accepted lexicon of terms and phrases that is agreed upon by all members of that given profession. A scalpel in New England is also a scalpel in the southwest, and an appellate brief in Florida is also an appellate brief in Wyoming.
A profession generally will give rise to a body of knowledge which is contributed to, and drawn upon, by its members. In order for that body of knowledge to become standardized, and universally accepted, it takes the form of written information. For that to happen, universal terminology is required.
In law enforcement, we have a significant body of professional knowledge, and we have a large (and growing) body of written work. Unfortunately, we have not, as yet, progressed to the point where we have a common lexicon of terms that we can all agree upon. Until we do, we won't be able to call ourselves a true profession.
Why is this really important? With all the high intensity activity that we engage in on a daily basis, does it really matter how picky we get with details? Of course it does. You know it does. Still doubt it? Consider this: How much does it irritate you when someone calls in a "robbery", and when you get to the scene, you discover it's actually a burglary? How about that one member of your department that's always calling in a "pursuit", when it's usually just someone that hasn't seen his or her lights yet, and hasn't pulled over? Or what about that "verbal reprimand" that, since it's written down in your personnel jacket, is actually a written reprimand--or what we sometimes refer to as a "recorded verbal reprimand"? Would you ever put out an "Officer needs assistance" call when all you need is some advice?
Picky, picky, picky. Details matter. More importantly, attention to details matters. Think about the people at your department that you respect the most. Why? I'll bet that most of them earn that respect by being as professional as they can be, and paying attention to details--everything from whether their reports are clean of typos, to whether their hat is on straight. Again--ask yourself why. Because you know that, if they pay attention to those little things, they are also paying attention to the big things--those details that could get someone hurt, or sued, or both. Like a clean weapon, like properly completed reports, like accurate testimony, like proper tactics, and like paying attention to their training.
Wow, this pontificating and preaching is hard work. I gotta' sit down.
Okay, so how do we start? I don't mean to imply that I've got all the answers, but I know a few places to start, technology-wise. Here are a few of the terminology "burrs" under my saddle:
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